Privacy Policy
Updated: July 15, 2025
Lord & James Surface Preparation (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data transparently and lawfully. This Privacy Policy explains how we collect, use, and disclose your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.
By using our website or services, you agree to the practices described in this Policy.
1. Data Controller
The data controller responsible for your personal information is:
Lord & James Surface Preparation
Email: [email protected]
Phone: +44 (0)20 1234 5678
Website: https://lordjames.com/contact
2. Information We Collect
We may collect the following personal data:
- Name and contact details (email address, phone number, mailing address)
- Billing and payment information
- IP addresses, device information, and general location data
- Information submitted via forms, account registration, or orders
- Marketing and communication preferences
3. Lawful Basis for Processing
We process your personal data on the following bases:
- Contract: To process and fulfill your orders or service requests.
- Consent: Where you have opted-in to receive marketing communications (you may withdraw consent at any time).
- Legal Obligation: To comply with applicable laws and regulations.
- Legitimate Interests: To improve our website, secure our services, and market relevant products (balanced with your privacy rights).
4. How We Use Your Data
We use your data to:
- Provide and improve our products and services
- Process payments and fulfill orders
- Respond to customer service inquiries
- Send marketing communications (with opt-out option)
- Conduct analytics and website performance monitoring
- Comply with legal and regulatory obligations
5. Sharing of Data
We may share your personal data with:
- Hosting and email service providers
- Payment processors
- Marketing and analytics partners
- Affiliates and trusted business partners
- Legal authorities when required by law
If we undergo a merger, acquisition, or business transfer, your data may be transferred accordingly.
6. International Transfers
Your personal data may be transferred and stored outside the UK/EEA. In such cases, we ensure adequate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses (SCCs)
- Adequacy decisions by the UK or EU Commission
7. Cookies & Tracking
We use cookies and similar technologies for functionality, analytics, and marketing.
- Essential cookies: Required for the website to function.
- Analytics cookies: Help us improve performance.
- Marketing cookies: Deliver relevant advertising.
You will be presented with a cookie banner where you can manage your preferences. Disabling certain cookies may affect functionality.
8. Data Security
We implement technical and organisational measures (such as SSL encryption) to protect your personal data. However, no system is entirely secure.
9. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes outlined in this Policy or to comply with legal obligations.
10. Your Rights (UK & EU Data Subjects)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data (“right to be forgotten”)
- Restrict processing of your data
- Object to processing (including direct marketing)
- Request data portability (transfer to another provider)
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected].
If you are unsatisfied, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk.
11. Children’s Privacy
We do not knowingly collect data from children under 13. If we become aware of such collection, we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our services indicates your acceptance of these changes.